You can email any of ServerMeister listed contact addresses to create a ticket. For support, please contact firstname.lastname@example.org.
Any support request received by email will only be processed when sent from a known email address. TierOne recommends you to set up a backup email address with a third-party provider, and update this as your secondary contact address when updating your details in the Customer Portal, in case your primary address becomes unavailable.
Please be aware that our ticketing system will ignore any reply-to: e-mail headers. Replies will always be sent to the original sender.
Tickets created are visible in your own customer control panel.